I remember one day this CEO of a large company who came to the store for services and ended up buying games for his grandchildren because he told me that you could see that I knew from what I was talking about.
There followed a long discussion about why I created the store and how long I had been playing board games…
Taking care of the steps he had to take, I didn't realize that he was watching me carefully out of the corner of his eye, absorbed in the reception of my other clients.
Once he was done, he paid and told me the following things:
"You know how to listen and respond to customer requests, it's not given to everyone".
"The attentive and benevolent attitude you have towards people is an invaluable asset and few people have it"
"The good thing about you is that you see beyond business, you are human above all".
I thanked him, even though I don't know if I deserved all those compliments.
I am in commerce as I am in everyday life, no more, no less...
And if he reads this, I say thank you again for this conversation and these compliments that go straight to my heart.
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