Relais Pickup (La Poste Group)

Hello everyone !

Here are some reminders about your Pick Up relay parcels (Chronopost, Colissimo, DPD).

For a withdrawal:

-You can either present your QR code or give your name.

The QR code does not replace the presentation of an identity document to avoid fraud. The relays that do not verify take their responsibility in the event of a problem.

-Following the verification of your identity document (ID card, driving licence, passport or residence permit only).

NB: if another person picks up your package for you, they will need your identity document AND their own.

- Your package is delivered to you.

NB: Your vital and mutual insurance cards, Facebook, Instagram, Tik tok, Twitter or any other media are not valid for the collection of your package.

These are the rules of the Pick Up relay: no NID*, no parcel. *NID: national identity document: identity card, driving licence, passport, residence permit.

For a deposit:

- Standard deposit: your parcel must be closed and the label already stuck on it.

Only the proof of deposit, which you bring at the same time as your parcel, stamped is authentic. No other paper will be provided to you by the relay.

- Return of box and equipment (excluding Orange) and other return:

your package must be closed and have its cancellation or return equipment label already stuck on if your operator has provided you with one by email or in your customer area.

- Exchange of operator equipment (excluding Orange), or other products:

Your package must be closed and the exchange or return label stuck on if provided by your supplier. Many suppliers provide the return label for your old equipment on the package of your new equipment which is dropped off at the relay.

NB:

* the packaging of the new material cannot be used for the return of the old material, you must pack your old material in a closed box.

* The relay is not a store of your operator, just an intermediary. It therefore does not carry out the opening and exchange of equipment (excluding Orange) for Free, SFR, etc. operators.

* For Bouygues, returns are made at Relais Colis and not in the Pick Up network.

- Special case of deposit of Orange equipment:

For an exchange of Orange equipment, no need for a card (except termination which is a standard deposit).

The relay checks and exchanges your equipment before giving you your new equipment.

- Your Pick Up relay is not responsible for:

- the delay in delivery of your parcel, contact your sender or the carriers who deliver it to you.

- checking the contents of your package, you are therefore invited to open your package at home. In case of error on your order, it is your sender who solves the problem. Nevertheless, your relay mentions any damaged or open package, which allows you to be validated in the event of damage or lack of products in your package.

- checking the tracking of your package: the relay does not have the tracking of your package, as soon as your package arrives or leaves the relay, you will receive an email or text message. If you do not receive them, do not hesitate to consult your follow-up (procedure mentioned below)

- tracking your package, to track your package type on the Internet, followed by Chronopost, Colissimo or DPD then your package number (Often ending with FR or JB for Chronopost, starting with 250 for DPD and starting with 8 or 6 and a letter for colissimo) or follow the link in your email or order tracking number where you ordered.

- products that do not match or the exchange of your products. Contact your sender to provide you with a return label or stick the one that may already be present in your package.

Thank you to all of you ! Have a nice day, see you soon and good game ;)