Some new things in your Pick Up relay

Hello everyone!
Your parcel collections are changing at your Pick Up relays!
You can now collect your parcels either:

- with the Pick Up Pass (QR code) received in the email or text message from the carriers Chronopost, Colissimo and DPD (no ID required for this method of collection).
- with the six-digit code received in the text message or email from the carriers Chronopost, Colissimo and DPD (no ID required for this method of collection).
- by giving your name and presenting your identity card, driving licence, passport or residence permit (plus that of the person for whom you are collecting the parcel if it is not yours).

To make the Pick Up relay pleasant for everyone:
- All your parcels must be packed at home.

- Your label must be taped or stuck on your parcel at home for all your deposits and returns.

- Only Orange box exchanges are made with the cardboard offered by this supplier. We then check the equipment that you return to us before giving you the new equipment.

- Exchanges from other operators "closed cardboard" for "closed cardboard". In the case of an exchange of "closed cardboard" equipment, your label is probably on the exchange equipment that is in relay. Your equipment must be placed in a box that you prepare and close at home.

- Normal returns of equipment and cancellations are done like any other deposit, closed box and label stuck at home.

- Your packages are opened at home, because your relay is not responsible for the contents of your package. If your package is damaged, remember to ask your merchant if they mentioned it when you collected it.

- If your package is damaged or does not correspond to what you ordered, contact your sender so that they can manage the after-sales service of the shipment with the carrier directly.

For your deposits, no change, you come and drop off your Chronopost and DPD parcels, as well as Colissimo returns. We beep them and off you go for your parcel's journey! Have a good day, have a good game and see you soon at your Pick Up Joue le Jeu Vaison relay!